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A Case Study of GenAI in Higher Education: Problems, Concerns, Responses, Opportunities, and Possible Innovation

Scarlett Kelly 1,
Rocci Luppicini 1 *
1 University of Ottawa, CANADA* Corresponding Author
Educational Point, 3(2), 2026, e166, https://doi.org/10.71176/edup/19558
Publication date: Oct 13, 2026
Research Article
Open Access Open Access
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ABSTRACT

GenAI has brought rapid, multidimensional changes to many domains. However, there are uncertainties regarding the disruptive technology and its ripple effects, particularly in higher education. The purpose of this research is to understand the current approaches and strategies of GenAI in universities. To answer the research question, “What approaches are currently applied to incorporate ChatGPT usage into higher education,” this research conducted twenty interviews with executives, managers, and staff who worked in change and IT/IM capacities at a Canadian university and reviewed GenAI policies and guidelines from 22 Canadian universities. The findings helped identify underexplored areas in the literature and promoted innovative thinking about real problems in higher education and next steps in GenAI adoption. 

KEYWORDS

GenAI higher education technology adoption managing changes policy

CITATION (APA)

Kelly, S., & Luppicini, R. (2026). A Case Study of GenAI in Higher Education: Problems, Concerns, Responses, Opportunities, and Possible Innovation. Educational Point, 3(2), e166. https://doi.org/10.71176/edup/19558
Harvard
Kelly, S., and Luppicini, R. (2026). A Case Study of GenAI in Higher Education: Problems, Concerns, Responses, Opportunities, and Possible Innovation. Educational Point, 3(2), e166. https://doi.org/10.71176/edup/19558
Vancouver
Kelly S, Luppicini R. A Case Study of GenAI in Higher Education: Problems, Concerns, Responses, Opportunities, and Possible Innovation. Educational Point. 2026;3(2):e166. https://doi.org/10.71176/edup/19558
AMA
Kelly S, Luppicini R. A Case Study of GenAI in Higher Education: Problems, Concerns, Responses, Opportunities, and Possible Innovation. Educational Point. 2026;3(2), e166. https://doi.org/10.71176/edup/19558
Chicago
Kelly, Scarlett, and Rocci Luppicini. "A Case Study of GenAI in Higher Education: Problems, Concerns, Responses, Opportunities, and Possible Innovation". Educational Point 2026 3 no. 2 (2026): e166. https://doi.org/10.71176/edup/19558
MLA
Kelly, Scarlett et al. "A Case Study of GenAI in Higher Education: Problems, Concerns, Responses, Opportunities, and Possible Innovation". Educational Point, vol. 3, no. 2, 2026, e166. https://doi.org/10.71176/edup/19558

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